The Customer Success Team’s number one priority is to ensure our customers get world-class customer support and experience. The mandate/mission for our team is to exceed customer expectations and to assist customers be successful by helping them realize business value through effective on-boarding, training, consulting, support, and partnerships.
I'm one of the earliest members to join the Vena party. Each day I'm surprised with how my outrageous ideas continue to be accepted at the workplace. I'm also passionate about happy customers and empowering people with the value of technology.
I'm a man of mystery and power, whose power is exceeded only by my mystery. I'm excited to share my power and mystery with clients in order to help them achieve their true potential. In the summer I enjoy the outdoors, and cliff jumping into the freezing cold waters of Lake Huron.
I'm the IT & Security lead within the Customer Success Team. My technical knowledge is augmented by my psychic abilities, which I use to find issues before you know there's a problem. I don't sleep so that you can rest assured your data is secure.
I'm responsible for training users on all aspects and functions of the product, with a focus on teaching how to “Vena-nize” Excel spreadsheets by initiating hands-on learning. I'm is also the voice behind new training videos and the brains behind new articles and training guides. I'm a teacher at heart!